90ok Frequently Asked Questions

90ok requires a valid government-issued photo ID for KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID and proof of address such as a utility bill or bank statement. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours of submission.

You can reset your 90ok password from the login page by clicking the 'Forgot Password' link. Enter the mobile number or email address registered to your account and a reset code will be sent to you. Enter the code, set a new password, and log in immediately. If you no longer have access to your registered contact details, email the 90ok support team at [email protected] for manual account recovery.

No — each player is permitted to hold exactly one 90ok account. Creating multiple accounts is a violation of the platform's Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any pending balances. If you believe a duplicate account was opened in error, contact [email protected] immediately to resolve the issue.

To close your 90ok account permanently, email [email protected] with the subject line 'Account Closure Request' from your registered email address. The support team will confirm your identity, process any outstanding withdrawal balance to your nominated bKash, Nagad, or Rocket account, and deactivate your account within 72 hours. Note that permanent closure is different from self-exclusion — please specify which you require.

The minimum deposit on 90ok is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits, though your individual bKash or Nagad daily transaction cap may apply. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks have a minimum of ৳500.

The minimum withdrawal on 90ok is ৳500 for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. You must complete KYC verification before your first withdrawal can be approved.

Nagad withdrawals from 90ok are typically processed within 1 to 4 hours during business hours (8 am to 10 pm Bangladesh Standard Time). Withdrawals submitted outside these hours are queued and processed first thing the following morning. During peak periods — such as major BPL match days or T20 World Cup events — processing may take up to 12 hours. You will receive a notification once the transfer is complete.

90ok does not charge any platform-side fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their standard transaction charges — these are set by the payment provider and are outside 90ok's control. We recommend checking your provider's current fee schedule before transferring large amounts.

Yes, 90ok supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, and City Bank. Bank transfer deposits typically take 1 to 3 business hours to be credited. Please use the exact reference number provided in your deposit instructions — deposits submitted without the correct reference may be delayed.

Yes, 90ok is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly in Chrome, Firefox, and Safari without requiring a separate app download. Simply visit 90ok.bar in your mobile browser to access the full range of cricket betting, live casino, slots, and other games. The responsive layout adjusts automatically to any screen size.

The RTP on 90ok slots varies by game title and provider. Most slots from leading providers such as Pragmatic Play, NetEnt, and Microgaming available on 90ok carry an RTP between 94% and 97%. The specific RTP for each game is disclosed in the game's information panel — click the 'i' or 'Help' button within any slot to view the certified RTP figure before you start playing.

Dragon Master on 90ok is a fast-paced multiplier game where you place a bet before each round begins and cash out before the dragon lands. The longer the dragon flies, the higher the multiplier grows — but if it lands before you cash out, your stake is lost. Set your preferred bet amount, watch the multiplier rise in real time, and tap 'Cash Out' at your chosen moment to secure your winnings.

90ok Casino features a wide selection of live dealer games powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Andar Bahar, Teen Patti, and game-show style titles such as Crazy Time and Monopoly Live. All live tables are streamed in HD and are accessible directly from the 90ok Casino section of the site.

Wagering requirements on 90ok bonuses specify how many times the bonus amount must be turned over in real-money bets before it can be withdrawn as cash. The exact multiplier varies by promotion and is stated in the terms of each individual offer. Bets placed on cricket, slots, and live casino games typically contribute 100% towards wagering completion, though certain excluded markets may apply.

90ok rewards regular players through a loyalty programme where real-money wagering earns points that can be exchanged for bonus credits or cash. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive promotional offers tailored to players in Dhaka, Chittagong, and across Bangladesh.

Yes, free spins awarded as part of a 90ok promotion carry an expiry period, which is stated in the relevant promotion's terms. Unused free spins that are not played within the validity window are forfeited automatically. Winnings from free spins are typically added to your bonus wallet and subject to the associated wagering requirement before they can be withdrawn.

No — bonus funds held in your 90ok bonus wallet cannot be withdrawn until the associated wagering requirement has been fully met. Your real-money balance and bonus balance are kept separate, and you may withdraw your real-money balance at any time subject to the standard minimum withdrawal amount. Once wagering is complete, the cleared bonus amount is transferred to your real-money wallet and becomes fully withdrawable.

90ok operates as an offshore betting platform. Online gambling regulations in Bangladesh are complex and evolve over time — it is each player's responsibility to understand and comply with their local laws before registering and placing bets. 90ok does not provide legal advice. If you are unsure about the regulations that apply to you, we recommend consulting a qualified legal professional in your jurisdiction.

The minimum age to register and play on 90ok is 21 years. This is strictly enforced through mandatory KYC verification. Any account found to belong to a person under 21 will be closed immediately and any funds held will be returned to the payment method used for deposit, subject to verification. 90ok supports responsible gaming and does not permit underage gambling under any circumstances.

To request self-exclusion from 90ok, email [email protected] with the subject line 'Self-Exclusion Request' from your registered email address. Specify the duration you require — options include 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion requests are treated as high priority and processed within 24 hours. During exclusion your account is fully suspended and you will not receive any marketing communications from 90ok.

You can set a daily, weekly, or monthly deposit limit on your 90ok account by navigating to the Responsible Gaming section within your account settings or by contacting the support team at [email protected]. Reductions to your limit take effect immediately. Increases to a previously set limit are subject to a 24-hour cooling-off period to ensure the change is intentional and considered.